Sprint certified pre-owned devices now available in Telesales

This went out earlier today:

Beginning 5/13/12, customers can purchase Sprint certified pre-owned devices through Telesales.

• A Sprint certified, pre-owned device is a great option for getting all the bells and whistles at a fraction of the cost.
• Quality -
  • Every certified pre-owned device is thoroughly inspected, tested and, if necessary, re-manufactured according to the original equipment manufacturer new unit specifications.
  • Certified pre-owned devices go through a 30-point quality checklist and are inspected for cosmetic defects so they will look just like new.
• No worries - Each device is backed by our 14-day satisfaction guarantee, so it‘s worry free.

• Our certified pre-owned device program offers a budget-friendly solution to customers looking to stretch their dollars.
  

Incentives to keep iDEN CL customers connected with Sprint

In 2012, we have an aggressive iDEN migration plan and the pool of Q2 targeted customers has increased to help us achieve our goal of moving these customers over to CDMA.

What you need to do:

• Maximize the Q2 opportunity to move corporate liable (CL) customers over to a CDMA device with these attractive incentives for customers.
  • Rebate Life on File (RLOF) Reset for CL Customers
    • 4/9/12: Most iDEN corporate-liable customers with 1-24 lines will be made upgrade eligible to allow these loyal iDEN customers to affordably migrate to CDMA now.
    • Standard upgrade compensation rules outlined in the compensation exhibits apply for these accelerated customers
  • CL Discounted Handset Offers
    • 4/9/12 – 6/30/12: Targeted iDEN CL Customers will be able to purchase select phones at deeply discounted prices.
    • If the customer isn’t interested in a discounted handset offer, they can purchase any other CDMA device and pay regular point of sale price.
    • Customer must upgrade and sign a 2-year agreement.
  • FREE stuff!
    • Customers targeted for an iDEN to Sprint Direct Connect upgrade offer may also purchase a belt clip for $0 on the following devices (so this is a BOGO).
      • CHY4233R Holster – Kyocera DuraPlus
      • CHY0072R Holster – Kyocera DuraCore
      • CHY0082R Holster -Kyocera DuraMax
      • CHM2967R Holster and Shield Combo – Motorola Admiral
    • Telesales specialsits need to search for BOGO Offers.
    • Care specialists need to do a “combination order”.
• Dedicated Care Only
  • 100+ accounts with at least 2 iDEN subs will be targeted with an incentive to migrate in Q2.
  • If they migrate 50% of their iDEN lines to CDMA by June 30th they will recieve a $25 service credit for every feature phone and $50 for every smart phone.
  • To qualify they must have an MRC of $35 or more.
  • Offer will be loaded for Dedicate Care only.
  • Script will run after 6/30 to script on service credits.

Sprint Customer Care Tools

Ever wonder what snazzy tools our care departments have to assist you when problems arise? The list is exhausting!

While most of these tools are internal, there are a few external ones thrown in for good measure. While you won’t be able to access *most* of these tools, you can at least have a good idea of all the resources available to our agents, and what they do.

Weekend Maintenance Window 2AM-6AM 11/22

We’ll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22
• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22
• Wireless eCare will be unavailable during the same period – 2AM-6AM on Sunday 11/22
• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Samsung Moment – Sprint’s 2nd Android Phone

The Samsung Moment comes preloaded with Android Market. This gives Moment users the ability download thousands of applications, widgets and games on their phone. Customers can pre-register for the Samsung Moment starting today at www.sprint.com/moment. The Samsung Moment is available for sale on 11/1/09.

What is the Android Market?

• Android Market is an online center that lets people find, buy, download, and rate applications and other content for mobile phones equipped with the Android operating system.
• Literally thousands of applications are available within the Android Market.

What you need to know:

• The Samsung Moment will be available at launch (11/1/09) in all Sprint channels including Web (www.sprint.com), Telesales (1-800-SPRINT1) and our national retail partners.
• Samsung Moment users can take advantage of Sprint‘s great value with both the Any Mobile, Anytime^SM and Simply Everything^SM plans.

Check out just a few of the great applications!

• Pandora®
• ShopSavvy™
• Twitter™
• Shazam™
• Amazon.com®
• USA Today®
• Flixster®
• PacMan™
• CraigslistChecker™
• MySpace™
• Sprint exclusive applications – NFL Mobile Live and NASCAR Sprint Cup Mobile

Features of the Samsung Moment

• Device navigation through an optical joystick.
• Wi-Fi capability
• Integrated GPS navigation
• Accelerometer
• 3.2 megapixel camera and camcorder
• Stereo Bluetooth® 2.0 Wireless technology
• Expandable memory up to 32GB
• Sprint TV® with live and on-demand programming
• NFL Mobile Live and NASCAR Sprint Cup Mobile^SM
• Easy access to social networking sites, including Facebook®, Flickr® and Twitter
• 3.5 millimeter headphone jack
• Visual voice mail for quick and easy access to specific voice mail messages
• Access to personal and corporate e-mail through Active

Check out these links for more information.

• www.sprint.com/moment
• http://developer.sprint.com/android
• http://developer.sprint/devcon2009
• www.samsungmobileusa.com
• www.samsung.com.

BlackBerry Tour 9630 – July 20

Been trying this devie out for a little while now on the side.. gotta say – I REALLY like it. Looks like everyone will be able to snag one (assuming you haven’t already snagged a Pre instead) on 07/20 **updated to 07/12**

Telesales now offering the Palm Pre

In case you haven’t been able to get your hand on one yet – as of today, Telesales is now processing orders for them, in addition to local retailers. Of course you can always visit a Sprint Store to get the full ReadyNow experience, and I’d recommend that option if this is your first PDA – but for seasoned pro’s, the gates are now open!.

Quick Maintenance Window Update: Online Store

Sprint.com Store will return shortly!

The website updates are *soo* close to being doing for the current phase, and to be able to complete some needed maintenance, the online store, housed on nextel.com will be down from 2AM-6AM this morning!

So hang tight and don’t get too antsy – the Pre is only going to be available in retail channels initially anyways, so it’s not like you’ve got anything to order, right ? Well, if you do it’ll be up in just over 4 hours.