Weekend Maintenance Report – 5/18

For those of you that are new, the maintenance windows are posted on Friday nights for the entire weekend, and on weekdays when it’s anything that’s customer impacting. Here’s this weekend’s update:

Maintenance Details

WEEKEND MAINTENANCE REPORT CST/SP2 Maintenance SUMMARY: Sunday 05/20/2011 12:30 AM CT to 1:00 AM CT DETAILS: The CST/SP2 tools will be unavailable due to maintenance for 30 minutes starting from 12:30 AM - 1:00 AM CT ACTIONS Maintenance will end at 1:00 am CT ID: 8575 My Sprint.com SUMMARY: Sunday 05/20/2012 2:00 AM CT – 3:30 AM CT DETAILS: My Sprint.com will be unavailable for 1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/20/2012 ACTIONS: Maintenance will end at 3:30 AM CT ID: 32300 Wireless Manager SUMMARY: Sunday 05/20/2012 2:00 AM CT – 3:30 AM CT DETAILS: Wireless Manager will be unavailable due to scheduled maintenance for 1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/20/2012 ACTIONS: Maintenance will end at 3:30 AM CT ID: 32299 Boost Mobile Activations SUMMARY: Sunday 05/20/2012 2:00 AM CT – 3:30 AM CT DETAILS: Boost Mobile Activations will be unavailable for 1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/20/2012 ACTIONS: Maintenance will end at 3:30 AM CT ID: 31461 NOS Number Porting System SUMMARY: Sunday 05/20/2012 2:00 AM CT – 6:00 AM CT DETAILS: Number Porting System will be unavailable for 4 hrs starting at 2:00 AM CT – 6:00 AM CT on 05/20/2012 Customer port requests will not process from 2-6am CT. ACTIONS: Maintenance will end at 6:00 AM CT ID: 30492 NMS/CDMA Activations & Changes SUMMARY: Sunday 05/20/2012 2:00 AM CT – 6:00 AM CT DETAILS: You will be unable to complete changes or new activations for CDMA accounts during this maintenance. NMS will be unavailable for4 hrs starting at 2:00 AM CT – 6:00 AM CT on 05/20/2012 ACTIONS: Maintenance will end at 6:00 AM CT ID: 30299 Online Store (www.Sprint.com) SUMMARY: Sunday 05/20/2012 2:00 AM CT – 3:30 AM CT DETAILS: Customer‘s will be unable to access the Online Store (www.Sprint.com) for 1 hr 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/20/2012 ACTIONS: Customer‘s will have access when maintenance is complete at 3:30 AM CT ID: 29076 Subscriber Migration Tool SUMMARY: Sunday 05/20/2012 – 2:00 AM CT – 4:00 AM CT DETAILS: You will be unable to access the SMT tool to migrate customers for 2 hrs starting at 2:00 AM CT – 4:00 AM CT ACTIONS: Maintenance will end at 4:00 AM CT ID: 25473 CSM/sView SUMMARY: Sunday 05/20/2012 2:00 AM CT – 3:30 AM CT DETAILS: Ensemble Applications CSM, sView will be down for 1 hr 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/20/2012 ACTIONS: Maintenance will end at 3:30 AM CT on 05/20/2012 ID: 25193 Sprint.com Community SUMMARY: Sunday 05/20/2012 – 2:00 AM – 3:30 AM CT DETAILS: Sprint.com Community will be unavailable for 1 hr 30 minutes starting at 2:00 AM CT - 3:30 AM CT on 05/20/2012 Community will be splashed during this maintenance ACTIONS: Maintenance will end at 3:30 AM CT ID: 1203 OMIM/Warehouse Orders SUMMARY: Sunday 05/20/2012 12:00 AM CT – 7:00 AM CT DETAILS: OMIM/Warehouse orders – return kits will be delayed for 7 hrs until maintenance is complete. Orders submitted during this time will not ship until after the maintenance is complete. ACTIONS: Maintenance is scheduled to be completed by 7:00 AM CT ID: 25763 CSM/sView SUMMARY: Saturday 05/19/2012 2:00 AM CT – 3:30 AM CT DETAILS: Ensemble Applications CSM, sView will be down for 1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/19/2012 ACTIONS: Maintenance will end at 3:30 AM CT on 05/19/2012 ID: 31463 Sprint.com Community SUMMARY: Saturday 05/19/2012 2:00 AM CT – 3:30 AM CT DETAILS: Sprint.com Community will be unavailable for 1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/19/2012 Community will be splashed during this maintenance ACTIONS: Maintenance will end at 3:30 AM CT ID: 31462 Online Store (www.Sprint.com) SUMMARY: Saturday 05/19/2012 2:00 AM CT – 3:30 AM CT DETAILS: Customers will be unable to access the Online Store (www.Sprint.com) for1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/19/2012 ACTIONS: Customers will have access when maintenance is complete at 3:30 AM CT ID: 31460 Boost Mobile Activations SUMMARY: Saturday 05/19/2012 2:00 AM CT – 3:30 AM CT DETAILS: Boost Mobile Activations will be unavailable for 1 hr 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/19/2012 ACTIONS: Maintenance will end at 3:30 AM CT ID: 30493 Wireless Manager SUMMARY: Saturday 05/19/2012 2:00 AM CT – 3:30 AM CT DETAILS: Wireless Manager will be unavailable due to Scheduled maintenance for 1 hr and 30 minutes starting at 2:00 AM CT – 3:30 AM CT on 05/19/2012 ACTIONS: Maintenance will end at 3:30 AM CT ID: 28242 My Sprint.com SUMMARY: Saturday 05/19/2012 2:00 AM – 3:30 AM CT DETAILS: My Sprint.com will be unavailable for 1 hr and 30 minutes starting at 2:00 AM -3:30 AM CT on 05/19/2012 ACTIONS:  Maintenance will end at 3:30 AM CT ID: 5543

Nextel Network Coverage Changes – PA, DE, NJ, TN, AR

In preparation for Network Vision, Network Ops will continue decommissioning a number of existing iDEN towers throughout the country, the evening of 5/7/12, in the following markets: Central Pennsylvania, Western Pennsylvania, Delaware, Philadelphia Metro and Southern Jersey.

Markets scheduled:

• Tower decommission of the following markets is scheduled :
  • 5/9/12: Arkansas, Memphis, Nashville
  • 5/14/12: Northern California, including: San Francisco Bay, South Bay, Lower Central Valley, Upper Central Valley.
• Tower decommission continues every Monday and Wednesday evening through June.

Network Vision:

• Decommissioning eliminates excess capacity and has minimal customer impact.
• Retuning/decommissioning towersWILL NOT shutdown the iDEN market service in 2012.
• Customers who rely on in-building coverage near a decommissioned tower may experience in-building signal strength changes but street/in-car coverage should remain the same.

Weekend Maintenance Window 2AM-6AM 11/22

We’ll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22
• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22
• Wireless eCare will be unavailable during the same period – 2AM-6AM on Sunday 11/22
• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.
• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com – Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.
• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.
• You will not be able to login or manage your account during this window.
• No digital content will be able to be purchased or managed during this window.
• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

Early Sunday AM Provisioning Delays

In case you’re one of those people that has an odd schedule, or just prefers to activate your phones in the middle of the night – there will be a short maintenance window early Sunday morning (09/13) from 2AM – 6AM (Central Time) for the CDMA (Sprint) switch.

CDMA Provisioning (Adds, Changes and Deletes) will be delayed 4 hrs due to Maintenance. All will be complete by 6AM, and any transactions that were started and queued during that time will then be processed. With this time frame there should not be any backlog to speak of.

Sprint.com Self Service Maintenance Window

Some updates on the backend are being completed over the next few hours… from now until 6AM (Monday) actually. Affected areas are:

• You won’t be unable to purchase or manage their content.
• Ability to login to Sprint.com/Manage account will be down.
• Customer will be unable to check MOU in Sprint.com – they can still get MOU from the IVR (*4/*5)
• Customers will be unable to purchase content from their computer or from their handset

Fully expect all to be up before the sun rises :).. so you probably never missed a thing!

Quick Maintenance Window Update: Online Store

Sprint.com Store will return shortly!

The website updates are *soo* close to being doing for the current phase, and to be able to complete some needed maintenance, the online store, housed on nextel.com will be down from 2AM-6AM this morning!

So hang tight and don’t get too antsy – the Pre is only going to be available in retail channels initially anyways, so it’s not like you’ve got anything to order, right ? Well, if you do it’ll be up in just over 4 hours.

Sprint Mobile Email Maintenance Tonight

Mobile Email Maintenance Alert

Just a quick note for all Sprint Mobile Email users – there will be a 1 hour maintenance window tonight from 11PM – 12AM (Central Time). Mobile Email may be unavailable for this short periods during this time. While most of you will never notice, it’s good to be able to plan, just in case.