had no idea you guys like videos so much. Someone asked if I had any HTC EVO 4G LTE videos? of COURSE! lol… here’s the ones I was able to round up internally. Not sure if they are just for internal, or for use on the sprint.com site – but either way, here they are!
HTC EVO 4G LTE Camera Overview:
HTC EVO 4G LTE General Overview:
HTC EVO 4G LTE Audio Features:
HTC EVO 4G LTE Android & HTC Sense:
Morning, all! After some MUCH needed sleep, and catching up on some emails, I just wanted to give a quick update before I head into the office to see what the day will bring.
Also, thanks to everyone that’s been reading the blog over the past couple of days, I’ve been able to get in touch with someone who actually works for the warehouse in Louisville yesterday! It took me a while to figure out how to verify who they were, but finally I was able to do so. According to them, we have some stock there that is in the foreign trade zone (aka customs) and some that is not. Apparently some of the earlier shipments have been in the racks for a while(some are always held back for replacements, demos, store models, training phones,etc…). They have indeed picked and packed both sections for the ones that are being shipped out, and last night they were prepping for ‘rollout’. I don’t have any more information than that… but I’m determined to find some out today :)
Time for the morning commute. Hopefully I’ll be able to confirm something more soon. In the meantime, if you’re new to ISN, I’ve posted a TON of stuff over the past few years you might find interesting, so check it out – and let me know what else you’d like to see. From training docs, to processes, to launch decks…. I am generally so accustomed to seeing it all so much that I only post stuff that I think would be REALLY interesting to others.. but if there’s other stuff you’re curious about, please speak up!
Thanks to Joey for the heads-up… this morning, a Delaware based Federal Court has ordered Apple & HTC to settlement talks on August 28, 2012. Hang tight everyone, this could be a bumpy news day.
From Foss Patents Blog:
Today the United States District for the District of Delaware ordered the lawyers as well unspecified decision makers of Apple and HTC to meet in Delaware on August 28, 2012, to discuss a possible settlement. The talks will be moderated by Magistrate Judge Sherry R. Fallon.
I don’t expect any major developments between now and the date set for this mediation effort that will put the necessary pressure on HTC to settle. HTC doesn’t have to fear any major legal breakthrough for Apple (not counting preliminary rulings) for at least the remainder of this year, and it now has bigger problems than this litigation.
If the Delaware court really wanted to make a contribution to a near-term settlement, it should un-stay all those lawsuits except for those claims that are still pending at the ITC. Even if the court did that, the matter wouldn’t be ripe for settlement by the summer, but then a mediation effort might succeed in early 2013.
Read the full post @ Foss Patents.
What’s this mean for the near-term? Well none of us know what exactly went on in court this morning, and no one is reporting on the elephant in the room – but I do know that we have some sort of movement on the devices sitting in the warehouse – so as soon as I can confirm something in stone, it’ll be here.
The sun isn’t even up yet, so there’s not any new information this early on the status, but there is one HTC update from overnight:
Taiwan Economics Minister offers assistance, if needed, to resolve current customs issues dealing with the Apple patent.
Taipei, May 17 (CNA) Minister of Economic Affairs Shih Yen-shiang said Thursday his ministry will provide smartphone vendor HTC Corp. with assistance, if necessary, to deal with the ongoing litigation on patent infringement brought against the Taiwanese firm by rival Apple Inc.
Shih told lawmakers at a legislative session that the ministry has kept in close touch with HTC to keep informed of the progress of the particular litigation.
Also, a question from the inbox overnight, asked by about 100 people…
Where is the sprint warehouse?/Do you have any info on the Sprint warehouse?
Those not in the industry may find this odd – but Sprint actually doesn’t have a warehouse. At least not in the traditional sense. Our primary ‘warehouse’ is actually outsourced (as with almost everything in the enterprise) to UPS. It’s UPS employees that run the operation, answer the phones, process the return kits, ship out your new phones, and yes they even do the basic phone repairs(Level 1-3). And it’s almost entirely automated, in a 500,000 sq/ft space in Louisville, KY. And yes, there is a bonded customs area (foreign trade zone) within the complex as well, for international shipments(hint: think HTC). While I’ve never been there in person, I was able to find a couple of older articles about it, one of them cited “a highly automated UPS fulfillment system utilizing four pick modules which are three layers high and over 200 feet long. Capacity is available to handle 65,000 orders a day“. I’ll try to dig around internally today and see what other info I can find on it, but as it’s outsourced, I’m not sure just how munch info we have on the actual day to day operations, other than processes.
*UPDATE* Thanks to a tip from reader Dan – here’s a video that gives a rare glimpse into the Sprint warehouse:
http://pressroom.ups.com/Video/UPS+Delivers+for+Sprint
Got a question you want answered? email it to me: inside.sprint.now@gmail.com
In continuation of our earlier post – we can now (un)officially confirm that the FULL launch of the HTC EVO 4G LTE is now officially delayed. This is very preliminary, however, as of 11PM tonight, we can report:
The official response is “The launch of HTC EVO 4G LTE has been delayed due to a standard issue with U.S. Customs”. see the previous post for more details, but basically Apple is claiming that the shipments from HTC contain software/features that violate a patent it holds.
Here’s the official responses:
If customers inquire about the delay, share the following reactively:
Q: What response do we provide customers about HTC EVO 4G LTE availability?
A: The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels.
Q: What impact does this have to on the HTC EVO 4G LTE that I’ve already purchased through pre-order?
A: The arrival of your HTC EVO 4G LTE will be delayed until HTC is able to resolve this issue.
Q: What is the status of pre-order and when will pre-order devices be delivered?
A: HTC is working with U.S. Customs for a speedy resolution and your pre-order fee still holds the device. We will provide a ship date as soon as possible. We maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.
Q: When will HTC EVO 4G LTE be available to consumers?
A: We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Educate the customer to chek the HTC EVO LTE microsite (http://www.sprint.com/evo4glte) for the availability date.
Q: What happens if I break or need to return my HTC EVO 4G LTE? Will I be able to get a replacement?
A: The delay in availability does not currently impact pre-ordered product returned for repair or replacement.
Remember: We appreciate our customers enthusiastic support and appreciate their patience as we work to get HTC EVO 4G LTE in to their hands as soon as possible.
**SEE THE LATEST UPDATE (FULL LAUNCH DELAY**
**11PM UPDATE** HTC EVO 4G LTE launch now officially delayed. new post upcoming with details within the hour.
**10PM UPDATE** Since posting the article below – it appears that a large majority of the pre-order stock is also being held. Will know more on Wednesday AM around 10AM, will update then.
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If you have already ordered your HTC EVO 4G LTE or plan on buying one at a store on Friday, then you’re lucky… you may be in the elite group of people that will be able to say they own the device anytime soon. When the email inbox started lighting up a couple of hours ago with questions, we should have known something was up – and we can now confirm that a large number of shipments from HTC are now being held by US Customs – for Apple patent infringement.
So what’s this mean for you? Well, if you’re not one of the early adopters, and usually ride the ‘second wave’ when a new device is launched, you may be waiting just a bit longer until this power play by Apple is worked out.
The Verge has more info…
HTC’s statement:
The US availability of the HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. The HTC One X and HTC Evo 4G LTE have been received enthusiastically by customers and we appreciate their patience as we work to get these products into their hands as soon as possible.
Customers that purchase the HTC EVO 4G LTE or Galaxy Nexus by Samsung before 6/17/12 will be impacted by the new tiered TEP charges and deductibles.
Customers buying an HTC EVO 4G LTE or Galaxy Nexus by Samsung before 6/17/12 and add TEP will:
Customers buying an HTC EVO 4G LTE or Galaxy Nexus by Samsung after 6/17 and add TEP start at the $11 Tier.
More info about the TEP Increases is available here
The shipping time frame for the HTC EVO 4G LTE pre-order has changed. The following was sent out internally today:
What you need to do:
Here’s the official trouble-shooting ‘Solution Matrix’ for the HTC EVO 4G LTE
Download here: HTC EVO 4G LTE Solution Matrix
or view below:
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