HTC EVO 4G LTE: Online and In-Store Pre-Order Device Wait List

Starting 05/07/12, customers can preorder the HTC EVO 4G LTE (APX325CKT) online or use the In-Store Pre-Order Device Wait List (DWL).

• In-Store Pre-Order Device Wait List is scheduled to remain open until national launch.
• DWL could end early if demand exceeds allocated inventory.

How the Device Wait List works:

• Customers visit their nearest company-owned Sprint Retail Store to purchase a $50 Sprint gift card, which adds their name to a waiting list.
• Customers make one $50 Sprint gift card purchase for each device they are reserving.
• Customers will be contacted by the Sprint Store when their device is available for pick-up.
  • An appointment to pick-up the device will be scheduled.
  • If customer misses their scheduled appointment time, customer has until end of the business day on the day of the agreed appointment to pick up their device.
  • Customers who fail to pick up their device on the day of their appointment will be placed on the DWL until another device becomes available for them.
    • These customers will be contacted 3 times before their name is removed from the DWL permanently.
• Sprint gift cards
  • Are non-refundable and do not expire or lose value.
  • Can be used to buy any device or accessory or towards their bill.

What you need to do:

• Answer any basic questions the customer has about the In-Store Pre-Order Device Wait List process.
• Refer customers to acompany-owned Sprint Retail Storeto:
  • Purchase a Sprint Gift Card and add their name to the list.
  • For questions/changes to the appointment time to pick-up their device.
  • For customer reported issues with the Sprint gift card where the dollar amount was not loaded correctly at the time of purchase.

Uconnect Access Media Center

Launching on June 18, 2012, Uconnect Access Media Center – Overview of the features and capabilities of the Uconnect Access Media Center R2, R3, R4.

Wanna jump directly to the goodies? Download the internal guides & docs on this unreleased device here!

• Fact Sheet: Uconnect Access Media Center
• 2013MY Uconnect Radio Guide Base Draft
• Uconnect Access – Customer Registration / Activation

Chrysler vehicles 2012 and beyond, have the option to include a Uconnect Access Media Center in lieu of the stock radio. With a Uconnect Access Media Center and a subscription to a Uconnect Access package, customers may enjoy many features like Pandora, Bing Local Search, Roadside Assistance Call, Navigation, Sports, Weather, and more through the Uconnect Access Media Center. Customers will also have the ability to remotely lock/unlock, horn blow, flash headlights, and start their vehicle with their smartphone or even via the web.

Note: 911 and Customer Care calls only via Media Center R2 & R3. Bluetooth paired calling available with all 3 Media Centers.

Features:

• Uconnect Media Center R2 – Smartphone (Brought-in-Phone) ready
  • 5” Color Touchscreen
  • Three hard-keys on either side of the display
  • Hands free / Bluetooth
  • SiriusXM Optional
  • Uconnect Access via Mobile

• Uconnect Media Center R3 – Embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.  There are 2 different screen sizes for this radio.
  • 8.4” or 6.5” Color Touchscreen
  • “Navigation-Ready” (Customer Activated)
  • Integrated Voice Command, Hands free / Bluetooth
  • Touchscreen Climate Controls
  • SiriusXM Standard
  • Embedded Connectivity (U.S.A Only)
  • Uconnect Access
  • Uconnect Access via Mobile
  • Media Hub (SD, USB, and Aux inputs)
  • Remote USB Port

• Uconnect Media Center R4 will have embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.
  • 8.4” Color Touchscreen
  • Navigation Standard
  • Voice Command, Hands free / Bluetooth
  • Touchscreen Climate Controls
  • HD Radio
  • SiriusXM Standard

#ISN Poll: What do you want to see more of?

Sprint April 2012 Launch Deck

we know we’re late in the month, but our motto is better late than never, right?

Below is the Aprol 2012 Launch Deck for all new devices/plans/services/changes.

We will post May’s next week!

UPDATE! it appears the google doc viewer is having some issues, so here’ sa direct download link to the file:

April_2012_Launch_Deck

Wireless Backup – Keep Your Contacts

DID YOU KNOW… If your phone currently supports Wireless Backup, .and you are switching to a device that does not support Wireless Backup, we will gladly email you a .CSV export of your contacts that are backed up on the Wireless Backup server ! You can then import the csv file into Outlook, or any other contact manager of your choice.

Contact Technical Support if you are in this situation and would find this useful. As always, our goal is for you to always have access to your contact, and to make the transaction between devices as seamless as possible.

Samsung Moment – Sprint’s 2nd Android Phone

The Samsung Moment comes preloaded with Android Market. This gives Moment users the ability download thousands of applications, widgets and games on their phone. Customers can pre-register for the Samsung Moment starting today at www.sprint.com/moment. The Samsung Moment is available for sale on 11/1/09.

What is the Android Market?

• Android Market is an online center that lets people find, buy, download, and rate applications and other content for mobile phones equipped with the Android operating system.
• Literally thousands of applications are available within the Android Market.

What you need to know:

• The Samsung Moment will be available at launch (11/1/09) in all Sprint channels including Web (www.sprint.com), Telesales (1-800-SPRINT1) and our national retail partners.
• Samsung Moment users can take advantage of Sprint‘s great value with both the Any Mobile, Anytime^SM and Simply Everything^SM plans.

Check out just a few of the great applications!

• Pandora®
• ShopSavvy™
• Twitter™
• Shazam™
• Amazon.com®
• USA Today®
• Flixster®
• PacMan™
• CraigslistChecker™
• MySpace™
• Sprint exclusive applications – NFL Mobile Live and NASCAR Sprint Cup Mobile

Features of the Samsung Moment

• Device navigation through an optical joystick.
• Wi-Fi capability
• Integrated GPS navigation
• Accelerometer
• 3.2 megapixel camera and camcorder
• Stereo Bluetooth® 2.0 Wireless technology
• Expandable memory up to 32GB
• Sprint TV® with live and on-demand programming
• NFL Mobile Live and NASCAR Sprint Cup Mobile^SM
• Easy access to social networking sites, including Facebook®, Flickr® and Twitter
• 3.5 millimeter headphone jack
• Visual voice mail for quick and easy access to specific voice mail messages
• Access to personal and corporate e-mail through Active

Check out these links for more information.

• www.sprint.com/moment
• http://developer.sprint.com/android
• http://developer.sprint/devcon2009
• www.samsungmobileusa.com
• www.samsung.com.

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.

While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)

HTC Hero Programming / Activation Walkthrough

Since there’s a lot of both curious and tech-savvy readers here at ISN, below is a preview of what activation/programming will look like on the new HTC Hero (launch is 10/07/09)! Screenshots are directly from the device itself, and show the more technical side of programming/activation – which is generally a quick and easy process.

First-time Activation Programming Steps: Hands Free – OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

3. Turn on the phone by pressing and holding the Power button. The power button is located at bottom-right with the device facing you.

4. The device will begin setup.

5. The Device will automatically contact the network and provision the handset.

6. Once complete, the customer will see, Your device has been activated and will be restarted to apply the change.

7. If the device provisions correctly, the customer is returned to the home screen

8. The phone is now ready for use to make voice and data calls.

One Touch Programming Steps: To be used only if First-time Activation Programming fails.

1. If the device fails to provision an Error Code 407 will be displayed. Tap OK.

2. To retrigger OTA. Press the Menu button then Tap Settings to display the Setting options.

3. In Settings, flick up then Tap About Phone.

4. Tap Update Profile

5. You will see a message Device Configuration – “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process).

6. Once completed the device will return to the Setting Tab. Press the Left Phone Key to make a test call.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Launching the Web browser fails:

• If Hands Free OMA/DM and One Touch were unsuccessful, have the customer perform the following manual programming steps on the phone:

1. Look up the 6-digit Master Subsidy Lock (MSL) code in CSM.
   1. Open the Manual Programming screen in CSM.
   2. From the Profile tab, click Page Options.
   3. Click Manual Device Programming.
   4. Click Master Subsidy Lock tiny button to view MSL code.
2. Press the Left Phone Key to bring up the Dial Pad. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

1. • Example: ##123456#.
     • The last # entered will not show on the display.
   • The Service Program screen will be displayed, highlighted on View.
   • Important Notes:
     • Handle the MSL with extreme caution.
     • When it must be shared with the customer, refer to it as a six-digit number instead of MSL.

1. Tap Edit Mode.

1. Tap on Mobile Directory Number (MDN) to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MDN. Then Tap OK

1. Tap on the MSID to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MSID. Then Tap OK

1. With the correct MDN and MSID entered, Press the Menu key and Tap on Commit Modifications.

1. The prompt will appear verifying update. Tap on OK or the device will reset automatically.

All Done – it’s just that easy! Place a test call from the device, and you’re all done.

Palm Announces the Palm Pixi – Coming to Sprint in Time for the Holidays!

Palm, today, introduced the Palm® Pixi™ phone for faster, more intuitive and personal communication in a compact and customizable design. With the instinctively useable Palm webOS™ platform, strikingly thin design, a visible full keyboard and fashionable personalization options, Palm Pixi lets you express yourself in amazingly useful ways. It’s scheduled to be available from Sprint in time for the holidays.

• In addition to linking your information from Google™, Facebook and Exchange ActiveSync, Palm Pixi adds Yahoo! and LinkedIn integration to Palm Synergy™ and assembles it all in a single view.
• Complementing the phone’s already rich Facebook integration with the contacts, phone, calendar and photo applications, a new Facebook application will be available with Palm Pixi, so you can easily update your status, see the latest feeds from your friends, and browse your friends’ photo albums.
• The phone’s full QWERTY keyboard puts it all at your fingertips, and the multi-touch screen lets you move back and forth between open applications using natural gestures.
• The unique removable back cover is rubberized, making it scratch-resistant, slip-resistant and durable.

Palm Introduces the Palm Pixi Artist Series

• Palm is introducing the Palm Pixi Artist Series. Designed by some of today’s most unique and compelling artists, these numbered, limited-edition back covers let you change designs to suit your mood. You can see the first collection in the series, as well as information about the artists, at www.palm.com/artistseries .

Check Out Just a Few of the Palm Pixi‘s Exciting Key Features!

• High-speed connectivity (EVDO Rev. A)
• 2.63-inch multi-touch screen with a vibrant 18-bit color 320×400 resolution TFT display
• Gesture area, which enables simple, intuitive gestures for navigation
• Exposed QWERTY keyboard for fast messaging
• High-performance, desktop-class Web browser
• Integrated GPS(7)
• Multimedia options, including pictures, video playback and music, and featuring a 2-megapixel fixed-focus camera with LED flash, and a standard 3.5mm headset jack
• Email, including Exchange ActiveSync (EAS) (for access to corporate Microsoft Exchange servers), as well as personal email support (Google push, Yahoo! push, POP3, IMAP)(9)
• Proximity sensor, which automatically disables the touch screen and turns off the display whenever you put the phone up to your ear
• Light sensor, which dims the display if the ambient light is dark, such as at night or in a movie theater, to reduce power usage
• Accelerometer, which automatically orients Web pages and photos to your perspective
• Sprint services, including Sprint TV® and Sprint Radio, Sprint Navigation, Sprint’s exclusive NFL Mobile Live and NASCAR Sprint Cup Mobile Live

What you need to do:

• The Palm Pixi phone is scheduled to be available from Sprint in time for the holidays.
• Pricing for the phone, as well as the limited-edition Palm Pixi Artist Series covers, will be announced closer to availability.
• Tell customers who would like to register to receive additional information about Palm Pixi and be notified when it‘s available to register at www.palm.com/pixi .