UPDATE: HTC EVO 4G LTE – Delayed Launch Status

As you know, over the past 24 hours we’ve been posting on the delayed launch of the HTC EVO 4G LTE.

as of 4:45PM, we are able to report:

• ‘Pick and Pack’ has now been completed on ALL pre-orders, therefore cancellation of orders is no longer possible.
• HTC has a judicial hearing scheduled this week, and we should have clearance to ship shortly thereafter.
• Unofficially, we should be shipping no later than the first of next week, likely sooner.

This is a very fluid situation, and we’ll be updating throughout the evening as more is learned. Obviously a date can’t be confirmed until the judicial review, however, internally the anticipation is a very quick resolution.

Previously:

Why you can’t cancel your order / Full Launch Delay HTC EVO 4G LTE

Here’s the official responses you’ll get from care:

• Q: Can I cancel my pre-order?
• A: We can‘t cancel the pre-order at this time. Please wait for your shipment to be delivered. At that time you can either refuse deliver or call us for a return kit.
• Q: What do I do if the customer still insists on canceling their pre-order?
• A: Tell the customer we will try to have the shipment returned at the warehouse when shipping starts.
  • We are asking our Back-Office Escalations team to keep a track cancelation requests so that Return-to-Sender requests can be processed when ASNs begin processing.
  • If the RTS is unsuccessful we will have to arrange a call back to revert to an RMA with the customer.
• Q: When will HTC EVO 4G LTE be available to consumers?
• A:  We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Educate the customer to chek the HTC EVO LTE microsite (http://www.sprint.com/evo4glte) for the availability date.

Shipping Timeframes for a HTC EVO 4G LTE Pre-Order

The shipping time frame for the HTC EVO 4G LTE pre-order has changed. The following was sent out internally today:

What you need to do:

• Effective immediately specialists should communicate the following shipping times to customers pre-ordering the HTC EVO 4G LTE:
  We will do our best to ship your new HTC EVO 4G LTE to you before others get a glimpse on Friday, May 18th. During this pre-order period, we will send you a confirmation email. An email with your tracking number will be sent upon shipping.
• Beginning 5/15 at 11:01 pm CST specialists should communicate the business as usual timeframe of 2-5 business days to the customer.

HTC EVO 4G LTE: Online and In-Store Pre-Order Device Wait List

Starting 05/07/12, customers can preorder the HTC EVO 4G LTE (APX325CKT) online or use the In-Store Pre-Order Device Wait List (DWL).

• In-Store Pre-Order Device Wait List is scheduled to remain open until national launch.
• DWL could end early if demand exceeds allocated inventory.

How the Device Wait List works:

• Customers visit their nearest company-owned Sprint Retail Store to purchase a $50 Sprint gift card, which adds their name to a waiting list.
• Customers make one $50 Sprint gift card purchase for each device they are reserving.
• Customers will be contacted by the Sprint Store when their device is available for pick-up.
  • An appointment to pick-up the device will be scheduled.
  • If customer misses their scheduled appointment time, customer has until end of the business day on the day of the agreed appointment to pick up their device.
  • Customers who fail to pick up their device on the day of their appointment will be placed on the DWL until another device becomes available for them.
    • These customers will be contacted 3 times before their name is removed from the DWL permanently.
• Sprint gift cards
  • Are non-refundable and do not expire or lose value.
  • Can be used to buy any device or accessory or towards their bill.

What you need to do:

• Answer any basic questions the customer has about the In-Store Pre-Order Device Wait List process.
• Refer customers to acompany-owned Sprint Retail Storeto:
  • Purchase a Sprint Gift Card and add their name to the list.
  • For questions/changes to the appointment time to pick-up their device.
  • For customer reported issues with the Sprint gift card where the dollar amount was not loaded correctly at the time of purchase.

Sprint April 2012 Launch Deck

we know we’re late in the month, but our motto is better late than never, right?

Below is the Aprol 2012 Launch Deck for all new devices/plans/services/changes.

We will post May’s next week!

UPDATE! it appears the google doc viewer is having some issues, so here’ sa direct download link to the file:

April_2012_Launch_Deck

Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  2. Scroll down to Unit Info, Press OK.
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.
• Customer downloading instructions:
  • 1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       • Internet Explorer 5.0 or higher installed on your computer
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    3. Power on the iDEN phone.
    4. Select the utility that matches the phone model.
    5. Connect the iDEN phone to the PC with a Data Cable.
    6. When the utility starts, follow the onscreen instructions provided.

HTC Hero At-A-Glance Feature Review

Still undecided about the new HTC Hero? Here’s a quick review of the features, and a ‘What’s in the box’ list, too. Be sure to check the full post link below, as the list was too exhaustive for the main page.

Hardware Features:

• Processor/Chipset: Qualcomm® MSM7600™
• Display: 3.25” HVGA TFT 262K colors and 320 x 480resolution
• Network: Sprint Now Network with Power Vision Rev A
• Bluetooth: Bluetooth® 2.0 with EDR A2DP, AVRCP-Player; HSP; HFP; SDAP
• Form Factor: Smaller Candy bar form factor with integrated antenna, Capacitive Multi-touch screen with virtual keyboard, trackball, Talk Key, End Key, Menu Key, Home Key, Search Key, Back Key and Volume Slider.
• Dimensions: 4.46″ (L) x 2.22″ (W) x 0.54″ (D)
• Weight 4.5 oz (with battery)
• Internal Memory: ROM: 512 MB, RAM: 288 MB DDR SDRAM, microSD™ slot for expandable storage up to 32 GB (includes 2GB microSD card installed)
• Camera: Built-In 5.0 megapixels with…
  • Photo Resolution: 2048×1536, 1600×1200 (UXGA), 1280×960 (SXGA), 640×480 (VGA), 320×240 (QVGA)
  • Video Resolution: 352×288 (CIF), 320×240, 176×144, 128×96
  • Digital Zoom: Up to 4x
• Accelerometer, Digital Compass and light Sensor
• Battery: Removable 1500 mAhr, lithium-ion Battery with Talk time Up to 4.0 Hours continuous talk time
• Headset: HTC ExtMiniUSB and 3.5mm
• Wi-Fi®: IEEE 802.11 b/g: Wi-Fi provides wireless Internet access over distances of up to 300 feet (100 meters).

Wait, there’s MORE! Due to the length of the ‘At-A-Glance’ features of this kick-ass HTC device, click through to the full post to view the Software Features, & ‘What’s in the Box’ sections…

Samsung Intrepid 10/11

Ready for a smooth combo of Windows productivity, rich web browsing, and advanced personalization? If you’re looking for a real powerhouse and aren’t ready to go Android, or can’t justify the price of the new Touch Pro II, then you might just find this is the answer you’ve been looking for. It’s actually almost slipped under the radar to be so feature packed. Meet the Samsung Intrepid:

Here’s a quick overview – check below for the full device userguides, & more !

• Available October 11 in all channels
• $149.99
  (2YR SVC AGR, after $50 instant savings and $100 MIR)
• IE 6, Bing intergration
• Adobe Flash Lite – Works GREAT!
• MS My Phone Service – access, manage, & backup your personal info on your device.
• MS Tellme – voice user interface – a Sprint First !

• 2.5” touch-screen interface
• 320 x 240 Resolution
• Full QWERTY keyboard
• 3.2 megapixel camera & camcorder
• MS Office Suite included.
• Stereo Bluetooth
• mircoSD slot, up to 32GB media card.
• Easy access to Facebook, Flickr, Twitter, & more…
• Threaded text messaging, and easy instant messaging access
• Windows Mobile Email (both work & personal)

Here’s the full PDFs, for the inquisitive:

• Samsung Intrepid User Guide Final
• Sasmung Intrepid Features Guide
• Samsung Intrepid International Roaming
• Samsung Intrepid Basics Guide Final
• Samsung Intrepid Email Guide
• Samsung Intrepid Getting Started

If you’ve had the chance to try it out yet, I’d love to hear your feedback in the comments!

Samsung Moment – Sprint’s 2nd Android Phone

The Samsung Moment comes preloaded with Android Market. This gives Moment users the ability download thousands of applications, widgets and games on their phone. Customers can pre-register for the Samsung Moment starting today at www.sprint.com/moment. The Samsung Moment is available for sale on 11/1/09.

What is the Android Market?

• Android Market is an online center that lets people find, buy, download, and rate applications and other content for mobile phones equipped with the Android operating system.
• Literally thousands of applications are available within the Android Market.

What you need to know:

• The Samsung Moment will be available at launch (11/1/09) in all Sprint channels including Web (www.sprint.com), Telesales (1-800-SPRINT1) and our national retail partners.
• Samsung Moment users can take advantage of Sprint‘s great value with both the Any Mobile, Anytime^SM and Simply Everything^SM plans.

Check out just a few of the great applications!

• Pandora®
• ShopSavvy™
• Twitter™
• Shazam™
• Amazon.com®
• USA Today®
• Flixster®
• PacMan™
• CraigslistChecker™
• MySpace™
• Sprint exclusive applications – NFL Mobile Live and NASCAR Sprint Cup Mobile

Features of the Samsung Moment

• Device navigation through an optical joystick.
• Wi-Fi capability
• Integrated GPS navigation
• Accelerometer
• 3.2 megapixel camera and camcorder
• Stereo Bluetooth® 2.0 Wireless technology
• Expandable memory up to 32GB
• Sprint TV® with live and on-demand programming
• NFL Mobile Live and NASCAR Sprint Cup Mobile^SM
• Easy access to social networking sites, including Facebook®, Flickr® and Twitter
• 3.5 millimeter headphone jack
• Visual voice mail for quick and easy access to specific voice mail messages
• Access to personal and corporate e-mail through Active

Check out these links for more information.

• www.sprint.com/moment
• http://developer.sprint.com/android
• http://developer.sprint/devcon2009
• www.samsungmobileusa.com
• www.samsung.com.

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.
• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  • Display:
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
  • Wireless Network:
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
  • Messaging:
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
  • Phone and Voice Dialing:
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.

While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)