Uconnect Access Media Center

Launching on June 18, 2012, Uconnect Access Media Center – Overview of the features and capabilities of the Uconnect Access Media Center R2, R3, R4.

Wanna jump directly to the goodies? Download the internal guides & docs on this unreleased device here!

• Fact Sheet: Uconnect Access Media Center
• 2013MY Uconnect Radio Guide Base Draft
• Uconnect Access – Customer Registration / Activation

Chrysler vehicles 2012 and beyond, have the option to include a Uconnect Access Media Center in lieu of the stock radio. With a Uconnect Access Media Center and a subscription to a Uconnect Access package, customers may enjoy many features like Pandora, Bing Local Search, Roadside Assistance Call, Navigation, Sports, Weather, and more through the Uconnect Access Media Center. Customers will also have the ability to remotely lock/unlock, horn blow, flash headlights, and start their vehicle with their smartphone or even via the web.

Note: 911 and Customer Care calls only via Media Center R2 & R3. Bluetooth paired calling available with all 3 Media Centers.

Features:

• Uconnect Media Center R2 – Smartphone (Brought-in-Phone) ready
  • 5” Color Touchscreen
  • Three hard-keys on either side of the display
  • Hands free / Bluetooth
  • SiriusXM Optional
  • Uconnect Access via Mobile

• Uconnect Media Center R3 – Embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.  There are 2 different screen sizes for this radio.
  • 8.4” or 6.5” Color Touchscreen
  • “Navigation-Ready” (Customer Activated)
  • Integrated Voice Command, Hands free / Bluetooth
  • Touchscreen Climate Controls
  • SiriusXM Standard
  • Embedded Connectivity (U.S.A Only)
  • Uconnect Access
  • Uconnect Access via Mobile
  • Media Hub (SD, USB, and Aux inputs)
  • Remote USB Port

• Uconnect Media Center R4 will have embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.
  • 8.4” Color Touchscreen
  • Navigation Standard
  • Voice Command, Hands free / Bluetooth
  • Touchscreen Climate Controls
  • HD Radio
  • SiriusXM Standard

New Sprint TEP tiers and deductibles coming in June

On 6/17/12, Sprint is introducing new TEP tiers and deductibles based on device Standard Retail Price (SRP).

• The $8 TEP tier remains in place for existing device models, while a new $11 TEP tier will be introduced to support high-end device models.
• Apple iPhones are not eligible for TEP.
• Tiers include:

	Deductible	Device SRP	Monthly TEP Charge
Tier 1	$50	≤$324.99	$8
Tier 2	$100	$325 -$549.98	$8
Tier 3	$150	$549.99 -$599.99	$11
Tier 4	$200	≥$600	$11

Why you need to know it:

• Customers buying a Tier 1 or Tier 2 device with TEP remain at the $8 tier.
• Customers buying a Tier 3 or Tier 4 new device and add TEP before 6/17 will:
  • Be at the $8 tier and then move to the $11 tier.
  • Receive multiple written notifications explaining the increase in their monthly TEP charges and deductibles.
  • Be sent a legal notification in the form of a letter by mail after 6/17/12 notifying them that their TEP monthly charge will be increased from $8 to $11.
  • See a $3 credit in their monthly bill from July through September, which will meet Sprint’s legal requirement to notify customers 90 days in advance of a price increase.

What you need to do:

• Tell customers about the new TEP changes when they buy a Tier 3 or Tier 4 device model before 6/17/12.
• For more information about these changes,see TEP, ERP, ESRP Reference Matrix and Know Changes to TEP Program Coming in June
  • CST: Go to CST Search and enter the keywords tep matrix and tep objections.
  • TW-Ops: Go to Products & Pricing > Product or Service drop-down list > Sprint Protection Programs

Frequently Asked Questions

What is TEP?
Total Equipment Protection covers virtually anything that can happen to your phone. Without TEP, customers who lose or damage their device might need to shell out the full suggested retail price (for example, $549.99 for a Galaxy Nexus) to replace their device.

Are there any Apps I can use to help with my TEP service?
Yes. When you enroll, you will receive an App that lets you track, alarm and remotely lock or wipe your device if it is lost or stolen.

If I already have TEP, will I be grandfathered into that rate?
Starting 6/17/12, TEP will be at $11 with a $150 deductible and will apply to the 4G LTE devices with a price of $549.00 and after 6/17/12.

When will I see this increase in TEP on my bill?
When you receive your next bill after 6/17/12, the new price will be listed.

Will I receive any other reminders about this besides this blog?
Yes. Within a few weeks, you will receive a welcome postcard in the mail. This postcard will remind you about the price change. You will also receive an email notification in June or early July that will provide more detail about the price change.

Why will the price for TEP on my 4G LTE device be increased to $11 in June. This seems high.
Due to the high replacement cost of these phones, it was necessary to increase the monthly charge.

Is this really worth the price?
Yes. You could be enrolled in TEP for 3 years and pay the $150 deductible for a loss/theft/damage claim and still not equal the replacement cost of your phone.

When can I sign up for TEP?
You can sign up for Total Monthly Protection within the first month of any device purchased and activated.

HTC Hero Programming / Activation Walkthrough

Since there’s a lot of both curious and tech-savvy readers here at ISN, below is a preview of what activation/programming will look like on the new HTC Hero (launch is 10/07/09)! Screenshots are directly from the device itself, and show the more technical side of programming/activation – which is generally a quick and easy process.

First-time Activation Programming Steps: Hands Free – OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

3. Turn on the phone by pressing and holding the Power button. The power button is located at bottom-right with the device facing you.

4. The device will begin setup.

5. The Device will automatically contact the network and provision the handset.

6. Once complete, the customer will see, Your device has been activated and will be restarted to apply the change.

7. If the device provisions correctly, the customer is returned to the home screen

8. The phone is now ready for use to make voice and data calls.

One Touch Programming Steps: To be used only if First-time Activation Programming fails.

1. If the device fails to provision an Error Code 407 will be displayed. Tap OK.

2. To retrigger OTA. Press the Menu button then Tap Settings to display the Setting options.

3. In Settings, flick up then Tap About Phone.

4. Tap Update Profile

5. You will see a message Device Configuration – “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process).

6. Once completed the device will return to the Setting Tab. Press the Left Phone Key to make a test call.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Launching the Web browser fails:

• If Hands Free OMA/DM and One Touch were unsuccessful, have the customer perform the following manual programming steps on the phone:

1. Look up the 6-digit Master Subsidy Lock (MSL) code in CSM.
   1. Open the Manual Programming screen in CSM.
   2. From the Profile tab, click Page Options.
   3. Click Manual Device Programming.
   4. Click Master Subsidy Lock tiny button to view MSL code.
2. Press the Left Phone Key to bring up the Dial Pad. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

1. • Example: ##123456#.
     • The last # entered will not show on the display.
   • The Service Program screen will be displayed, highlighted on View.
   • Important Notes:
     • Handle the MSL with extreme caution.
     • When it must be shared with the customer, refer to it as a six-digit number instead of MSL.

1. Tap Edit Mode.

1. Tap on Mobile Directory Number (MDN) to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MDN. Then Tap OK

1. Tap on the MSID to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MSID. Then Tap OK

1. With the correct MDN and MSID entered, Press the Menu key and Tap on Commit Modifications.

1. The prompt will appear verifying update. Tap on OK or the device will reset automatically.

All Done – it’s just that easy! Place a test call from the device, and you’re all done.

Sprint Palm Pre Activation

Since there are quite a few in the wild already, and we’re just over a week away from launch, I figured it’d be as good a time as any to give a preview of what activation/first use will look like on the Pre, and field any questions that may come up in the process.

There’s been a new way of activating phones here at Sprint for a month or so now, and while you may occasionally run into a few agents who manually program phones out of habit, there’s simply no need for it anymore. Almost all the phones can now be programmed via Hands-Free or One Touch Activation, and the Palm Pre is no exception. The one exception to the Palm Pre is that it can’t be programmed manually, so Hands-Free activation is required.

Update: Coal has acquired & posted a full Palm Pre User Guide at SprintGurus here

To get started you need the ESN/MEID.

On the Palm Pre, this is found in 3 places:

1. Underneath the battery in the phone on the right side of the barcode sticker. Turn off the phone and remove the battery to view. (not recommended)
2. The Barcode sticker on the end of the original box, labeled MEID.
3. The Activation Error Prompt:

All the steps and screenshots included, after the jump…