HTC EVO 4G LTE Overview/Advocate Deck

23 05 2012

By request – here’s the HTC EVO 4G LTE Overview/Advocate Deck – which is basically just an information PDF with recommendations on use / selling / accessories / etc… which was sent to the device advocates, and possibly some retail folks as well.

Download: EVO 4G LTE Overview & Advocate Deck – ISN

or view below:





@CustomsBorder Twitter blows up 9,900% – Makes News!

23 05 2012

Apparently some government worker was overheard saying “OMG they’re talking to us on twitter – what do we do!”

Thanks to a tip from a fan, OhMyGov is reporting…

Last week the US Customs and Border Protection, a branch of theDepartment of Homeland Security, created some online controversy by locking down all HTC EVO 4G LTE and HTC One X mobile devices as the agency investigates if the devices are still breaking Apple patents.

The US Customs investigation dates back to an order by the US International Trade Commission (ITC) last December that found HTC guilty of violatingApple patent 5946647 - a patent related to detecting data items within otherwise unformatted content. However, it appears that the patent wars have just started.

In the past few days tech savvy Twitter users have been airing out their frustration with Customs and Border Protection, creating much buzz around the otherwise unnoticed agency. Campaigns were started on Twitter using the hashtags #FreemyEVO and #CBPevo, encouraging agency to release the phones.

Mentions to the US Customs Twitter handle, @CustomsBorder, were up 9,900% yesterday over Thursday because of the lock down, skyrocketing from 26 mentions to 2,600. Unfortunately for @CustomsBorder, most of the mentions express frustration with the agency versus praise.

So, YES, we were noticed.. just in case you wondered :)

 





EVO 4G LTE – ReadyNOW Setup Guide

23 05 2012

While we’re waiting for the official launch date to be released hopefully later today, here’s something that you might find useful. Ever wonder what guides are used for the retail store folks during the ‘ReadyNOW’ setup process? It’s an intriguing look at what settings are recommended.. as well as what will happen the moment your phone is turned on for the first time.

Download here: HTC EVO 4G LTE ReadyNOW Guide – ISN

or view below:





iDEN/Nextel Coverage Changes: Albuquerque, Phoenix, Tucson/Yuma, Oregon, Washington

22 05 2012

Our normal Monday/Wednesday Update for iden tower decommissionings:

  • In preparation for Network Vision, Network Ops will continue decommissioning a number of existing iDEN towers throughout the country..
    • On the evening of 5/21/12, in the following markets: Albuquerque, Phoenix, Tucson/Yuma.
    • On the evening  of 5/23/2012, the following markets will experience coverage change: Inland Northwest, Oregon/ SW Washington, West Washington.
  • Tower decommission continues every Monday and Wednesday evening through June.

Network Vision:

  • Decommissioning eliminates excess capacity and has minimal customer impact.
  • Retuning/decommissioning towers WILL NOT shutdown the iDEN market service in 2012.
  • Customers who rely on in-building coverage near a decommissioned tower may experience in-building signal strength changes but street/in-car coverage should remain the same.




HTC EVO 4G LTE’s – CLEARED & SHIPPING!

21 05 2012

While I was typing the previous post about the update call earlier, I got the notice that customs finished the other half, and this notice will hit customer care at 5PM CST Today (35 min from now):

  • We are pleased to announce that our warehouse has HTC EVO 4G LTE devices to fill pre-orders.
  • We are no longer accepting pre-order cancellations.

What you need to do:

  • Beginning 5/21/12 at 5:00 p.m. Central, tell customers we cannot accept pre-order cancellations.
  • Our warehouse is processing pre-orders and delivery is expected by 5/24.
  • If a customer wants to cancel their order:
    • Advise them to wait for delivery of their device.
    • Once received, they can either refuse shipment or call Order Support to process an RMA

and for those that wanted a screenshot for confirmation:

 





HTC EVO 4G LTE: Some have cleared, awaiting launch date.

21 05 2012

**UPDATE** JUST GOT NOTICE THAT THEY FINISHED AS OF A FEW MINUTES AGO, AND DEVICES ARE NOW SHIPPING. NEW POST COMING WITH DETAILS. 

 

As of this afternoon’s launch update call, I have learned that only some shipments have cleared customs at the Louisville warehouse. It turns out that they are not being cleared per model, as we thought, but rather per shipment. Which, in hindsight makes sense, but had not crossed my mind before. I do not know how many ‘shipments’ were received, but as of 3PM today, it was reported that about half had cleared. I also learned that the update came so late in the day, because they were awaiting to see if they would complete today or not. It is anticipated that they would finish this afternoon, or tomorrow at the latest.

NOTE: this does NOT mean they are checking every phone, as some have asked – it simply means they are testing a sample from each shipment (each shipment contains 1,000′s of devices, and they only sample 1), and that sample does not get shipped out, so no worries about getting a ‘used’ device. There was also some mention of some additional reasons why they were checking actual samples, instead of just going by the paperwork, but no real details were given on the call.

OK. So the big question is when will they ship. If they finish late tonight or tomorrow, they would ship as soon as tomorrow night. At any point after that, they will ship on the night they are completed. You won’t hear this from care or stores if you ask, because they are being told to give the customary ‘unsure/out of our hands’ responses you’ve already heard already, because we can’t be 100% sure of when they will finish. And since they delay is expected to be short, they will launch all at once (not ship out half now, the rest in a day or two)… and all pre-orders WILL get their devices first. It’s still planned that the launch date will be this week, as they could be finished as soon as tomorrow.

I know there’s probably more, as it was a crazy long call, but I wanted to get as much too you guys as quickly as I could. I’ll reread this after I post it, and post any updates as needed. The next launch update call is tomorrow afternoon.

… and here’s the updated/same answer that has been re-provided to care:

Q: What is the status of pre-order and when will pre-order devices be delivered?

  • HTC is working with U.S. Customs for a speedy resolution and your pre-order fee still holds the device.
  • We will provide a ship date as soon as possible.
  • We maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.




HTC EVO 4G LTE Videos

20 05 2012

had no idea you guys like videos so much. Someone asked if I had any HTC EVO 4G LTE videos? of COURSE! lol… here’s the ones I was able to round up internally. Not sure if they are just for internal, or for use on the sprint.com site – but either way, here they are!

HTC EVO 4G LTE Camera Overview:

 

HTC EVO 4G LTE General Overview:

 

HTC EVO 4G LTE Audio Features:

 

HTC EVO 4G LTE Android & HTC Sense:

 








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