Weekend Maintenance Window 2AM-6AM 11/22

21 11 2009

We’ll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

  • CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22
  • Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22
  • Wireless eCare will be unavailable during the same period – 2AM-6AM on Sunday 11/22
  • Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.






Motorola Debut i856 Maintenance Release

21 11 2009

image

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

  • Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

  • When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
    1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
    2. Scroll down to Unit Info, Press OK.
    3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  • If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.
  • Customer downloading instructions:
      1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
        • Internet Explorer 5.0 or higher installed on your computer
        • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
        • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
      2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
      3. Power on the iDEN phone.
      4. Select the utility that matches the phone model.
      5. Connect the iDEN phone to the PC with a Data Cable.
      6. When the utility starts, follow the onscreen instructions provided.





Motorola Stature i9 Maintenance Release

21 11 2009

 

 

image A new software release, RB7.01.01, is available for Motorola® Stature™ i9 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

 

 

Issues that are fixed with the new software:

  • Customers who text in Right to Left languages (RTL) can now make calls by selecting call back number hyperlink in the Unified Client Viewer (Short Messaging Service (SMS) and Multimedia Messaging Service (MMS)).
  • Phone no longer locks up while in idle mode.
  • Phone no longer will experience a reset when the deleting a profile while in Zoom mode.
  • Phone no longer displays the SMS service center number on incoming messages.
  • Calling and dispatch animation clears as soon as a call or dispatch is terminated.
  • Users can now upload contacts to the Web server after they have added an SDGC talk group.
  • Phone no longer resets when accessing messages with attached pictures that contain imbedded text.
  • External backlight now turns off after disconnecting from a charger.
  • Phones experiencing a Temporary Error Condition no longer suspends SMS messages.
  • Unread Message icon now displays on the status bar when MMS is disabled.
  • Ringtone assignment no longer changes with voice playback interaction.
  • SMS messages with 765 characters no longer display as empty.

What you need to do:

  • When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RB7.01.01.
    1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
    2. Scroll down to Unit Info, Press OK.
    3. Scroll down to access Software, Press OK. The software version should be listed as RB7.01.01.
  • If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.
  • Customer downloading instructions:
      1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
        • Internet Explorer 5.0 or higher installed on your computer
        • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
        • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
      2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
      3. Power on the iDEN phone.
      4. Select the utility that matches the phone model.
      5. Connect the iDEN phone to the PC with a Data Cable.
      6. When the utility starts, follow the onscreen instructions provided.







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